Purpose
Sightlines exists to help organisations turn climate and sustainability reporting requirements into better decisions, stronger strategy and competitive advantage. Our credibility depends on applying the same discipline to our own conduct that we ask of clients.
Our commitments
- Evidence-led claims. We distinguish fact, inference, uncertainty and data gaps.
- Commercial value and compliance. We treat compliance as a foundation for better decisions, not an end in itself.
- Integrity. We do not overstate outcomes, imply assurance we have not performed or make unsupported environmental claims.
- Human accountability. AI assists research and drafting; accountable human judgement directs and reviews material work.
- Respect for people, privacy and confidentiality. Client information and personal data are entrusted information.
Governance and client delivery
Founders jointly oversee this policy, public ESG claims and significant data, AI, supplier and client-delivery risks. We define scope, intended use, limitations and reliance conditions; identify conflicts; retain decision-useful evidence; and decline work that requires misleading presentation or inappropriate use of confidential information.
Environmental practice
We prefer virtual meetings where appropriate, plan travel to avoid unnecessary trips, purchase proportionately and consider the security, reliability and relevant sustainability practices of material technology and hosting providers. During our first full financial year of trading, we will establish a simple operational baseline for material travel, technology and procurement impacts. We will not claim carbon neutrality, net zero alignment or emissions reductions without documented evidence.
People
We maintain a respectful, safe and inclusive workplace; do not tolerate discrimination, harassment or retaliation; and support capability development in climate-commercial, reporting, data and AI practice.
Data & AI
We use least-privilege system access, multi-factor authentication and approved systems for client information. AI assists research and drafting under accountable human direction and review. We do not place client-confidential or personal information into unapproved AI tools.
Privacy
We collect business contact details and preferences voluntarily shared by individuals to deliver client services and support agreed professional communications. We limit collection to information needed for these purposes, protect it from unauthorised access and retain it only while needed or legally required. Although exempt from the Australian Privacy Principles as a small business, we use them to guide our information handling. We send promotional communications with consent, identify Sightlines as the sender and provide a simple unsubscribe option, actioned within five business days.
Suppliers and transparency
For material suppliers, we consider security, privacy, service continuity, data location, value and decision-useful environmental and social practices. We keep an internal ESG action register covering policy review, material controls, operating data limitations, training, incidents and approved public statements.